Good listening is not just about understanding the words being said. It is also about allowing space for the other person to refine, clarify, or add more detail. Even if you believe you have captured their message perfectly, offering the opportunity for them to expand builds trust and deepens understanding.

Many conversations stop too soon because the listener assumes they have all the necessary information. While this may sometimes be true, it can also cut off valuable insights that come after a pause or follow-up question. When you make room for the other person to elaborate, you often uncover details that change the way you think about the situation.

This space can be created in simple ways by asking, “Is there anything else I should know?” or “Did I capture that correctly?” It shows humility and a willingness to learn, even if you are confident you already understand. These small prompts invite honesty and encourage more open communication.

When people feel safe to add or correct information, they are more likely to share important details in the future. They see you as someone who listens without rushing to close the conversation, which strengthens the working relationship.

It is also worth noting that sometimes the other person needs a moment to gather their thoughts. Silence can be uncomfortable, but it is often in those extra few seconds that someone decides to share something deeper or more revealing.

Leaders who consistently make space for others to expand on their thoughts benefit from richer conversations, fewer misunderstandings, and more informed decision-making. They understand that listening is not about being right—it is about getting the whole picture.

Our Core Program helps leaders develop the listening skills that keep conversations open and productive, ensuring that important insights are not left unsaid.

~by Michelle Cummings, Founder & CEO, Personify Leadership

Tip/Tool for Implementation:  Even if you think you understand, ask for more. The extra detail can make all the difference.

Leaders who invite others to correct or expand on their message encourage openness and trust. This practice ensures all important details are shared, reduces misunderstandings, and strengthens communication. Making space for more information leads to better relationships and more informed decisions.

Supportive Research: Clarifying Questions Will Help You Be a Better Listener — Psychology Today (March 2023)