by Michelle Cummings

Communication is more than talking. It’s a two-way process that requires both clarity from the sender and presence from the receiver. But too often, we focus on crafting the perfect message and forget that communication only succeeds if someone truly hears it. That’s where active listening makes all the difference.

The classic sender-receiver model reminds us that every message travels through a channel – and every channel has noise. In modern workplaces, that noise is everywhere: notifications, emails, multitasking, and mental distractions. As a result, messages often get distorted or lost before they land. Active listening is the skill that cuts through that noise.

When you listen actively, you’re not just hearing words – you’re showing the other person they matter. You’re turning away from distractions, making eye contact, and giving them your full attention. This presence signals respect, improves comprehension, and increases trust. It doesn’t require extra time, just extra intention.

Leaders who model active listening shape more connected, collaborative cultures. Their teams feel seen and understood, not rushed or ignored. This improves morale, decision-making, and engagement. It also reduces the need for clarification later – because the message was received the first time.

Of course, active listening takes effort. In a world wired for speed and multitasking, slowing down to truly receive a message can feel countercultural. But leaders who make space to listen, pause before reacting, and tune in fully are the ones who build the most influence over time.

The Voice Module of our Core Program helps leaders strengthen both sides of communication: sending messages with clarity and receiving them with intention. It builds habits that improve trust, reduce misunderstandings, and support powerful, two-way communication.