Workplace tension isn’t always a bad thing. A healthy level of pressure can sharpen focus, drive action, and spark creative solutions. It pushes people to stretch, adapt, and improve. But when tension goes unchecked, it can quietly shift into harmful stress that drags down morale and performance.
Great leaders know how to tell the difference. They don’t just look at deadlines and results. They pay attention to tone, behavior, and energy. Are people still collaborating or are they retreating? Are conversations productive or short-tempered? Are mistakes increasing? These are signs worth noticing.
(more…)by Michelle Cummings
Listening is one of the most important skills in leadership – but it’s also one of the easiest to fake. You can nod, smile, and even repeat back a few words, all while planning your next comment. But true listening asks something deeper: patience. And nothing reveals a listening gap faster than interruption.
Most interruptions don’t come from a place of disrespect. They come from habit, urgency, or the belief that we already know what’s coming next. But when we interrupt or shift the conversation before the speaker finishes, we cut short more than their words. We cut short their thinking, their trust, and their willingness to fully engage.
(more…)by Michelle Cummings
Communication is more than talking. It’s a two-way process that requires both clarity from the sender and presence from the receiver. But too often, we focus on crafting the perfect message and forget that communication only succeeds if someone truly hears it. That’s where active listening makes all the difference.
The classic sender-receiver model reminds us that every message travels through a channel – and every channel has noise. In modern workplaces, that noise is everywhere: notifications, emails, multitasking, and mental distractions. As a result, messages often get distorted or lost before they land. Active listening is the skill that cuts through that noise.
(more…)Leadership is not just about making decisions or driving performance. It’s also about being someone people can approach. When team members feel safe bringing concerns or feedback to you, it means they trust you. That trust is a powerful advantage, but it doesn’t happen by accident.
Leaders often say, “My door is always open.” But that door is only truly open if people believe it’s safe to walk through. If team members fear being judged, ignored, or punished for speaking up, they will choose silence. And silence can be costly. Small problems grow. Resentment builds. Innovation stalls.
(more…)by Michelle Cummings
We often talk about stress as a negative. Something to avoid, manage, or eliminate. But not all stress is bad. In fact, some stress is essential. It gives you focus, urgency, and the energy to perform. The problem is not stress itself – it’s how much of it you’re carrying.
There’s a name for this idea: the Yerkes-Dodson Law. It describes how performance increases with stress up to a certain point – then drops sharply when stress gets too high. On one side of the curve is overload and burnout. On the other is underload: the often-overlooked zone of too little stress. It’s when you feel unmotivated, bored, or disconnected.
(more…)In fast-moving workplaces, it is tempting to hear part of a message, make an assumption, and act right away. While this can feel efficient, it often leads to misunderstandings, rework, and frustration. Taking a moment to confirm you understand the other person’s message can prevent unnecessary mistakes and strengthen trust.
Checking for clarity is a simple habit with a big payoff. It starts with active listening, giving your full attention to what is being said. Then, before responding or taking action, you restate what you heard in your own words and ask if you have it right. This step ensures you are acting on accurate information.
(more…)Being in the middle of an organization comes with unique challenges. You are accountable to senior leadership while also supporting the needs of your team. At times, those priorities align perfectly. Other times, they pull in opposite directions, leaving you feeling stretched and stuck.
Recognizing when you are caught in these “middle” dynamics is an important leadership skill. Without awareness, you can end up reacting to the loudest voice or the most urgent demand, rather than making balanced decisions that serve both sides effectively.
(more…)by Michelle Cummings
Most leaders want to do the right thing. They care about their people. They want to see the organization succeed. But intention alone isn’t enough. Leadership happens in the space between intention and impact – and that space can get messy. The key is regularly asking: “Does my behavior match the outcomes I’m trying to create?”
It’s easy to drift. Under pressure, we default to habits or react in ways that may not serve the team’s needs or the broader mission. You might mean to empower, but come off as controlling. You might intend to support, but end up micromanaging. Without regular reflection, even well-meaning actions can lead to unintended outcomes.
(more…)A compelling vision can inspire and unite a team, but without a plan, it stays a dream. Leaders who know how to translate vision into actionable goals create a bridge between aspiration and achievement. That bridge is built step by step, with goals that are clear, specific, and trackable.
Breaking down a vision starts with clarity. Ask yourself: What does success look like? What will be different when we get there? These answers create a concrete target, turning an abstract idea into something measurable. Without that clarity, teams may work hard but move in different directions.
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